Privacy Policy — Awfar CC

Last updated: September 30, 2026

Awfar CC (“the App”) is a business VoIP softphone used to make and receive calls through your organization’s PBX (SIP). This Privacy Policy explains what information the App handles and how it is used.

1. Who we are

Developer / Publisher: Ahmed Magdy
Contact email: engahmedmagdy5801@gmail.com

2. Information we process

• SIP account data you enter (extension/username, password, PBX server address) to register and place calls. If you enable “Save login”, credentials may be stored securely on your device.
• Call-related data such as call history, notes, dispositions, and follow-ups stored locally on the device.
• Contacts (only if you grant permission) to show caller names and manage contact lists.
• Audio (microphone) during active VoIP calls.
• Device and network information needed for connectivity, call handling, Bluetooth headsets, and notifications.
• Optional backend / CRM data only if your organization configures an API URL in the App settings.

3. How we use information

• To connect to your organization’s PBX and provide calling features.
• To display call history, contacts, tasks, and reminders on your device.
• To show notifications for incoming calls and follow-ups.
• To improve reliability of audio routing (speaker / headset).

4. Sharing

Call signaling and media are sent to the PBX/SIP server that you or your organization configure. We do not sell personal data and we do not use the App for third-party advertising. If a company backend/CRM API is configured, related operational data may be sent to that server under your organization’s policies.

5. Data storage and retention

Softphone settings, saved login (if enabled), local call history, and follow-ups are stored on your device. Your organization may also retain call records on its own PBX or servers according to its own policies. You can clear app data from Android settings or sign out / clear saved login in the App.

6. Permissions

• Microphone — required for VoIP calls
• Contacts — optional, for caller identification
• Phone / call-related permissions — to handle softphone calls correctly
• Notifications — incoming calls and reminders
• Bluetooth — headset support
• Internet / network state — SIP registration and media

7. Children’s privacy

The App is intended for business use and is not directed to children under 13.

8. Security

We take reasonable measures to protect credentials stored on the device. You are responsible for keeping your SIP credentials confidential and for the security of your organization’s PBX and network.

9. Your choices

• Deny optional permissions (e.g. contacts) in Android settings.
• Disable “Save login” and sign out to remove stored SIP credentials.
• Uninstall the App to remove local App data from the device.

10. Changes

We may update this Privacy Policy from time to time. The “Last updated” date at the top will be revised when changes are published.

11. Contact

For privacy questions, contact:
engahmedmagdy5801@gmail.com